Privacy Policy

1. Information We Collect

• •Information you provide: name, email, phone, addresses, and payment details when booking or registering.
• •Information collected automatically: IP address, browser type, device information, and pages visited (see our Cookie Policy).
• •Information from third parties: Google account details if you use social login, and delivery partner details for DSP applications.

2. How We Use Your Information

• •To provide and manage parcel collection and delivery services.
• •To process payments and issue invoices and receipts.
• •To send tracking updates and service notifications.
• •To verify identity for business and driver applications.
• •To improve our website, services, and customer experience.
• •To send marketing communications (only with your consent).
• •To prevent fraud and protect the security of our platform.

3. Legal Basis for Processing

We process your personal data under the UK GDPR on the basis of: performance of a contract (delivering your service), legal obligation (tax and transport compliance), legitimate interests (business operations and security), and consent (marketing and optional cookies).

4. Sharing Your Information

• •Courier and delivery partners fulfilling your booking.
• •Payment providers processing your transactions.
• •Technology providers hosting our platform and email services.
• •Authorities where we are legally required to disclose information.
• •We do not sell your personal data to anyone.

5. Cookies

We use cookies and similar technologies to operate and improve our website. For full details of the cookies we use and how to manage them, please see our Cookie Policy.

6. Data Retention

We keep your personal data only as long as necessary for the purposes set out in this policy, or as required by law. Account data is retained while your account is active; booking records are kept for 6 years for legal and accounting purposes.

7. Your Privacy Rights

• •Access — request a copy of the personal data we hold about you.
• •Rectification — ask us to correct inaccurate information.
• •Erasure — request deletion of your data in certain circumstances.
• •Opt-out — unsubscribe from marketing emails at any time via the link in each email.
• •Withdraw consent — for processing based on consent, at any time.
• •Complain — to the Information Commissioner's Office (ICO) at ico.org.uk.

8. Children's Privacy

Our services are not intended for individuals under 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page and updating the 'last updated' date. We encourage you to review this page periodically.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, contact us at info@omnisn.com or call 0330 043 0729.